Most shops place their service area in the back of their facility -- forcing customers to walk through the store. That is not the way we do it. Our service counter is the first thing you see when you walk into our store.
Yes, our shop is always neat and clean. We didn't tidy up for this photo. We try to be the kind of shop we'd want to take our own power equipment to for service. We believe people like bringing their equipment to a clean, well organized, and efficient shop.
The saw racks shown on the left were specially designed to hold saws with long bars. Saws with bars up to 36" will nest with saws entering the rack from the other side. This makes is easy for us to store over two hundred saws. Saws waiting for service are on the top shelf and those that that are ready to be picked-up are on the lower shelves.
A neat feature about these shelves is they are designed to collect oil that drips from the stored saws. Oil never drips on to a lower shelf and a saw never sits in oil, even if it leaks. The shelf is "V" shaped, so oil collects in the center of the shelf where it is absorbed. The rail along the edge and the angle of the base metal also helps keep saws from falling off the shelf if they are bumped.
This is one of our chain cutting benches. The tool Bob is using is an old chain spinning-press that was once used by Oregon Cutting Systems to manufacture saw chain. Oregon replaced these machines years ago with automatic assembly machines. We obtained two of the manual machines after Oregon retired them, and today we use them to spin rivets in joints when we make up a loop of chain. The result is our joints are sometimes hard to find because our rivets look so good.
One of the ways we keep our shop clean is by test running saws while standing on this grate. Below the grate is a large catch-pan that collects oil drips from saw engines. This catch-pan guides oil into a small container that can be seen on the left side of the photo.
All of our grinding and welding is done in a special room. This helps us contain the mess from these operations. We don't do anything that is dusty or smoky in our main shop. For crew comfort and health, this room is also equipped with a dust collection system.