How to Return Merchandise
We are committed to satisfying our customers and will accept return merchandise for almost any reason. If you'd like to return something, please contact us and make arrangements prior to sending it.
Did you order a shirt that is too small? Did we send you the wrong part? Did you order something that you really didn't need? Except for special orders, we will accept returns for almost any reason. We want you to be happy with the products we sell and the service you receive. All we ask is that you make arrangements with us prior to sending something back.
Please be aware that returned items that are not in their original packages, lack tags, or are not in "like new" condition may be subject to a 15% restocking fee or more. Saw chain that has been cut into loops or is used is not returnable. Boots and clothes that have been worn and/or washed are not returnable. If, however, a product has failed to meet your expectations or you are not satisfied with it for any reason, please contact us. You can count on us to be fair and reasonable.
If you wish to return something, please:
- Call for return authorization.
- Package the products for shipping and in the package include a note telling us what you would like us to do - exchange, return, etc.
- If you charged the item(s) on a credit card, include your credit card information. We don't keep credit card information and may need it for issuing credit, billing a difference, or for shipping charges.
- Send the package to us. You may use any carrier you choose
When your package arrives, we will process it as quickly as possible.
Please contact us for more information.