The Photo below was sent to us by Jim Kloss of Talkeetna, Alaska. He is pictured at his cabin in Alaska. The big box is full of supplies he ordered from Madsen's. It arrived in four days. The small box is from a computer supply company. He paid them $60 to have them send it via Fed Ex Second Day. It arrived two weeks later. 

Included with the photo was a note (below) you'll get a chuckle out of.  

Pic of Jim Kloss


"You know what? You weren't kidding when you said Madsen's provides good old-fashioned service. In the last 2 weeks, I've been dealing with two high-tech computer companies - trying to buy some of their products. I keep trying to give them my money ... their damn computers keep rejecting it. Call 'em on the phone and their sales-reps hit a bunch of buttons, but they never do end up taking care of the customer. 

To add insult to injury, I spent $60 to have a 2lb package Second Day Fed-Ex'ed special delivery .... it arrived 2 weeks later. But I place an order with Madsen's -- you guys pack up 60lbs of equipment, ship it off --- and it arrives 4 days later. Inside the box are a hat, mouse-pad, and stickers ... little things, but things that let me know you value me as a customer.

I wish - I really wish - that you guys could somehow magically teach all these other companies how to do it right. Because you sure do have it figured out. 

The winches are indeed exactly as you promised. I'm looking forward to reading the Madsen's catalog cover to cover when I get back up to my cabin.

Thanks again - my highest praises to you. 

Jim Kloss

Talkeetna, Alaska